Store Policies

Autograph Murals offers the following Returns Policy:ALL returns must be made within 30 days after the date the product was shipped to you. We are liable for license fees to the artists after 30 days and cannot make any exceptions. FIRST CALL CUSTOMER SERVICE (800-613-0119) and get a Return Authorization Number so you can receive credit. Sending the package back to the factory will not insure credit because the factory doesn't handle billing. SHIP RETURNS TO: (and put your Return Authorization Number on the package near your return address): AutographMurals Return 324 Hart Mews Gaithersburg, MD BEFORE YOU UNWRAP your package - Please make sure it is the correct product and size you ordered. This will be visible on the label for each mural. If it is not what you ordered, call customer service (800-613-0119) for a Return Authorization Number, return the package, and we will replace the product with the correct one and credit you for the cost of shipping. AFTER YOU UNWRAP your package - Please check to see if any of the printing is defective. IF PRINTING IS DEFECTIVE Call customer service (800-613-0119) for a Return Authorization Number, return the package, and we will replace the product with a new one and credit you for the cost of the shipping. IF YOU DECIDE YOU DO NOT WANT THE PRODUCT - PLEASE DON'T OPEN IT: Do not unwrap the product to receive credit. Products must be unopened, and in their original condition so we can resell them. There is a restocking charge of 25% of the invoice (excluding any tax and shipping) on unwanted product returns. Call customer service (800-613-0119) for a Return Authorization Number, return the package, and we will credit you for 75% of the total invoice amount (excluding tax and shipping). Return shipping is at your expense. FOR YOUR PROTECTION PLEASE INSURE: You should insure your return shipping, as we will not be able to issue you a credit if the package(s) are damaged or lost. IF YOU RETURN AN ITEM THAT HAS BEEN OPENED we will not issue a credit, and if you want the items returned to you, there will be a cost of shipping plus a $20 handling fee.

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